Terms and Condition

Last Updated: 27th November, 2025

Welcome to Rookies Cookies! These Terms & Conditions outline the rules and regulations for using our website and purchasing our products. By accessing our site or placing an order, you agree to comply with the terms below. Please read them carefully.

1. Introduction

Rookies Cookies is an online store that sells freshly made cookies, specialty coffee, and ice cream desserts. These Terms & Conditions apply to all visitors, customers, and anyone who uses our platform.

2. Use of Our Website

You must be at least 18 years old to make purchases on our website.
You agree not to use the site for any unlawful or fraudulent activities.
We reserve the right to refuse service to anyone who violates our policies.

3. Product Information

We make every effort to display accurate descriptions and images of our desserts.
Product availability, flavors, and pricing may change at any time without notice.
All items are freshly made, and slight variations in appearance or taste may occur.

4. Orders & Payments

Orders are confirmed only after successful payment.
We accept major payment methods as displayed on our website.
Once an order is placed, it cannot be canceled if production has already begun.

5. Delivery & Pickup

Delivery options, fees, and estimated times are provided at checkout.
Delays may occur due to weather, traffic, or other unforeseen circumstances.
For pickup orders, customers must collect items within the specified time to ensure freshness.

6. Refunds & Returns

Because our desserts are perishable:

We do not accept returns once products have been delivered or picked up.
If you receive the wrong item or a damaged product, please contact us within 24 hours with proof, and we will replace or refund the affected item.
Refund eligibility is at our discretion.

7. Allergens & Dietary Information

Some products may contain nuts, dairy, gluten, soy, or other allergens.
Customers are responsible for reviewing product ingredients before ordering.
Rookies Cookies is not liable for allergic reactions resulting from the consumption of our products.

8. Pricing & Promotions

All prices are shown in the currency displayed on the website.
Promotional offers, discounts, or coupon codes may have specific terms and expiration dates.
We reserve the right to update pricing at any time.

9. Intellectual Property

All logos, images, content, recipes, and branding on our website belong to Rookies Cookies.
You may not copy, distribute, or use any content without our permission.

10. Privacy Policy

Your privacy is important to us. Personal information you provide during ordering or browsing is handled according to our Privacy Policy.

11. Limitation of Liability

Rookies Cookies is not responsible for losses caused by misuse of our website or products.
We are not liable for delays, errors, or issues beyond our control.

12. Changes to Terms

We may update these Terms & Conditions from time to time. Changes take effect once posted on our website. Continued use of the site means you accept the revised terms.